Tagline
Team Building & Leadership
Gary drives performance by empowering others and aligning team strengths—building resilient, high-impact groups through mentorship, collaboration, and structured leadership.
Client Services Incident Team Development
Follow-the-Sun Support Model Implementation
Follow-the-Sun Support Model Implementation
Helped design and operationalize a global support framework that enabled seamless 24/7 coverage across time zones. Coordinated handoffs between U.S. and India-based teams, standardized communication protocols, and ensured continuity of incident response and application support..
L1 Major Incident Management Program
Designed and implemented a scalable L1 incident intake and triage process. Trained Lead Analysts to assess, escalate, and manage internal Major Incidents end-to-end, following ITIL best practices. External-facing incidents were escalated to Level 2, while internal incidents were fully owned by Gary’s team—enhancing response speed, coverage, and frontline leadership.
Global Mentoring Initiative
Launched and expanded a cross-shift mentoring program between U.S. and India-based teams to strengthen technical depth and career mobility.
Project Status Forum Creation
Designed and facilitated bi-weekly meetings to track progress across data center initiatives, improving delivery and accountability.
Cross-Training Program (St. Louis Acquisition)
Led six-week integration training between legacy and acquired teams, ensuring operational consistency across sites.
Enterprise Rollouts & Platform Migrations
Driving enterprise transformation through strategic rollouts and seamless platform migrations—Gary bridges legacy systems with modern solutions to elevate performance, reliability, and cross-team alignment.
Microsoft Office 365 Rollout
Served on Beta Test Team and the O365 Advisory Board; supported deployment strategy and built automation tools for Service Desk monitoring.
AWS Cloud Migration Support
Represented Data Center Operation during on-prem to AWS transition; built dashboards and completed AWS Cloud Immersion training.
AWS Monitoring Dashboard Development
Designed and implemented real-time monitoring dashboards for AWS infrastructure, enabling visibility into system performance and health. Supported cloud transformation efforts by aligning Data Center workflows with cloud operations
Service Center Advisory Board Participation
Represented the Data Center during a corporate platform rollout; tested new systems, reported bugs, and provided feedback to improve deployment and user experience across teams.
ServiceNow Platform Integration
Guided transition from Service Manager to ServiceNow; led testing and alignment of ticketing standards across departments.
Data Center Operator Onboarding and Training Program
Identified onboarding gaps and led the development of a structured training program for new operators. Created milestone-based documentation, standardized proficiency assessments, and a measurable framework to track progress—enhancing consistency, readiness, and team performance across shifts.
Tagline
Custom Tools & Reporting
Gary builds smart, scalable tools that boost visibility and performance—from AWS dashboards and vendor tracking systems to GitHub pages and KPI reports—empowering teams with real-time insights and reliable support.
AWS Monitoring Dashboard
Designed and implemented real-time dashboards to monitor AWS infrastructure performance, enabling proactive support and visibility for cloud operations.
Shift Report System Development
Built a custom reporting tool using MS Access, SQL, and VB scripting; enhanced vendor tracking and inter-shift communication.
Vendor Maintenance Dashboard
Vendor Maintenance Dashboard
Developed a dashboard to track vendor arrival and departure times, flag late arrivals, and alert teams to missed schedules. Provided real-time visibility for Data Center and Security teams across corporate locations, improving coordination and accountability.
Project Status Forum Creation
Designed and facilitated bi-weekly meetings to track progress across data center initiatives, improving delivery and accountability.
Metrics Dashboard Creation
Designed Excel-based KPI dashboard adopted across shifts; used for performance tracking and executive reporting.
Tagline
Infrastructure & Documentation
Building resilient teams through mentorship, collaboration, and structured leadership—Gary drives performance by empowering others and aligning strengths to meet every challenge.
Payroll Sealer Replacement Project
Led vendor evaluation and proposal development for critical payroll equipment replacement.
PDU Maintenance Coordination
Managed high-risk power maintenance across multiple data centers, ensuring system stability and communication.
Documentation Cleanup & SharePoint Migration
Cataloged and validated 2,000+ documents and 200 knowledgebase articles; published centralized repository.
SharePoint Administrator
Managed and maintained SharePoint environments for documentation, reporting, and team collaboration. Oversaw permissions, content organization, and site structure to support operational transparency and cross-functional access.
GitHub F&R Webpage
Updated and maintained a GitHub-hosted webpage to support Finance & Risk application visibility. The page centralized update schedules, restart protocols, and support contacts—streamlining communication between technical teams and business stakeholders.